Kettering Health Network

  • Admitting Representative - GMH - Full Time - Evening

    Posted Date 4 weeks ago(10/17/2018 3:12 PM)
    Job ID
    Job Category
    Patient Financial Services
    Job Type
    Second Shift
    # of Openings
    Shift Time
  • Overview

    Are you looking to join and engage in a customer service orientated role in the healthcare industry?


    Kettering Health Network is looking for a Patient Access Admitting Representative to join their Patient Access Department and engage in providing patients with expert guidance while navigating the registration process.


    Available Benefits

    • Medical/Dental/Vision Plans
    • Life, Voluntary Life / Accidental Death & Dismemberment
    • Flexible Spending Accounts (health and dependent care)
    • Paid Time Off
    • Retirement Plans (403(b), 457(b)); employer matching
    • Tuition Assistance after six months of employment with solid or above performance
    • Employee/Family Drop-in Care for minor health issues
    • Dependent Back-up Care (Children, Adults, & Elders)
    • Employee Assistance Program support services for work-life balance
    • Wellness Incentive Program

    Campus Highlights


    • Certified Level III Trauma Center providing surgery, cancer treatment and cardiac rehab
    • Strong connection to our local community in Greene County through our Greene Memorial Foundation supporting and sponsoring over 300 events every year.
    • Close knit, growing community; Neighbors serving Neighbors for 65 years
    • Award Winning chefs
    • Quarterly Townhall meetings for campus and KHN network updates
    • Monthly employee engagement activities including; food trucks, ice cream socials, etc.
    • Stroke Ready Certification awarded by Healthcare Facilities Accreditation Program (HFAP)
    • High level of employee engagement; 90th percentile or higher for the past several years
    • Click here to learn more!

    Responsibilities & Requirements

    Job Responsibilities


    Patient Access Admitting Representative position’s major duties include, but are not limited to the following:

    • Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
    • Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
    • Ensuring that payer sources and payment arrangements and options have been discussed
    • Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
    • Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
    • Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
    • Communicate effectively with hospital staff and patients on a regular basis

    Job Requirements

    • High School graduate or equivalent.

    Preferred Qualifications

    • Previous registration/medical office experience
    • One year customer service experience
    • Excellent written and oral communication skills
    • Computer literate and very strong with Excel
    • Ability to work collaboratively with team members


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