Kettering Health Network

  • Medical Scheduler - Patient Access - Prestige Place- Full Time - Days

    Posted Date 5 months ago(10/8/2018 4:51 PM)
    Job ID
    2018-11983
    Job Category
    Patient Financial Services
    Job Type
    Full-Time
    Shift
    Second Shift
    # of Openings
    9
    Shift Time
    Days
    FTE
    80 Hours Per Pay Period/FTE 1.0
  • Overview

    Are you looking to join and engage in a customer service driven opportunity in healthcare that provides a very important and valuable function?

    Kettering Health Network is looking for a Scheduler II to serve as a first point of contact for patients looking to schedule medical appointment at one of Kettering Health Network’s patient care facilities.

    Responsibilities & Requirements

    Responsibilities:

    • The scheduler is responsible for the coordination of patient care between the physician office, the patient and various hospital departments.
    • The schedule must provide excellent customer service with good verbal and written communication skills.
    • The scheduler must also have excellent computer skills, with the ability to multi-task between various hospital system applications.
    • The scheduler must also be very detail oriented.
    • The scheduler is also expected to maintain a high level of accuracy in addition to meeting department productivity requirements.

    Requirements:

    • High School Completion equivalent
    • High School Expected date letter in lieu of Diploma
    • High School Graduate
    • Previous clerical / physician office training
    • Epic/EMR 1 Year experience
    • Basic Medical Terminology
    • Ability to work in a fast pace medical call center environment
    • Excellent communication skills
    • Ability to Multi-task across multiple hospital platforms and applications
    • Ability to follow directions, accept orders and perform repetitive task
    • Minimum 1 year (EMR) Electronic Medical Records experience

     

    Hours after training:

    • M-F 11:00 a.m.-7 p.m. or 10 a.m.- 6:30 p.m.

    Preferred Qualifications

    • Some college preferred
    • Courses in medical terminology preferred
    • Patient Registration/scheduling experience
    • EPIC / Hospital EMR experience
    • Physician office / Hospital Department Experience
    • Physician Office Scheduling
    • Hospital Department Scheduling
    • Outpatient Scheduling
    • Radiology Clerical Experience
    • Call Center (because we are very busy)
    • Health Unit coordinator
    • Patient Registration
    • ED Registration

     

    #LI

    #IN

    PM18

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