Kettering Health Network

  • Medical Scheduler - Patient Access - Prestige Place- Full Time - Days

    Posted Date 2 weeks ago(10/8/2018 4:50 PM)
    Job ID
    2018-11984
    Job Category
    Patient Financial Services
    Job Type
    Full-Time
    Shift
    First Shift
    # of Openings
    2
    Shift Time
    Days
  • Overview

    Are you looking to join and engage in a customer service driven opportunity in healthcare that provides a very important and valuable function?

    Central Scheduling is looking for a Scheduler I to serve as a first point of contact for patients looking to schedule medical appointment at one of Kettering Health Network’s patient care facilities.

    Responsibilities & Requirements

    Scheduler I position duties include, but are not limited to the following:

    • Maintain interpersonal relationships with patients visitors, and other office personnel, while assuring confidentiality of patient information
    • Actively participate in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form
    • Keep Manager informed of situations involving discretionary concerns.
    • Using an electronic scheduling system, assist patients and physicians in scheduling appointments to ensure appointments are scheduled as expeditiously as possible.
    • Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations.

    Job Requirements

    • High school or GED diploma required
    • One or more years of medical office experience
    • One year customer service experience

     

    Preferred Qualifications

     

    • One or more years of medical office experience
    • One year customer service experience

     

    • One or more years of medical office experience
    • One year customer service experience
    • Some college preferred
    • Courses in medical terminology preferred
    • Patient Registration/scheduling experience
    • EPIC / Hospital EMR experience
    • Physician office / Hospital Department Experience
    • Physician Office Scheduling
    • Hospital Department Scheduling
    • Outpatient Scheduling
    • Radiology Clerical Experience
    • Call Center (because we are very busy)
    • Health Unit coordinator
    • Patient Registration
    • ED Registration

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