Kettering Health Network

  • Scheduler II

    Posted Date 6 months ago(12/11/2018 11:21 AM)
    Job ID
    Job Category
    Administrative/Business Support
    Job Type
    First Shift
    # of Openings
    Shift Time
    80 Hours Per Pay Period/FTE 1.0
  • Overview

    Are you looking to join and engage in a customer service driven opportunity in healthcare that provides a very important and valuable function?

    Kettering Health Network is looking for a Scheduler II to serve as a first point of contact for patients looking to schedule medical appointment at one of Kettering Health Network’s patient care facilities.

    Responsibilities & Requirements

    Scheduler II position duties include, but are not limited to the following:

    • Act as a first point of contact for new and reoccurring patients scheduling various appointments with clinical facilities around the network.
    • Maintain interpersonal relationships with patients visitors, and other office personnel, while assuring confidentiality of patient information
    • Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form
    • Keep Manager informed of situations involving discretionary concerns.
    • Using an electronic scheduling system, assist patients and physicians in scheduling appointments to ensure appointments are scheduled as expeditiously as possible.
    • Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations.

    Job Requirements

    • High school or GED diploma required
    • One or more years of medical office experience
    • One year customer service experience

    Preferred Qualifications

    • Some college preferred
    • Courses in medical terminology preferred
    • Patient Registration/scheduling experience


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