Kettering Health Network

  • NW Patient Acct CS Rep - Full Time - Days - Admin Support Build.

    Posted Date 1 day ago(3/21/2019 12:20 PM)
    Job ID
    Job Category
    Patient Financial Services
    Job Type
    First Shift
    # of Openings
    Shift Time
    80 Hours Per Pay Period/FTE 1.0
  • Overview

    Are you looking to join and engage in a customer service orientated role in the healthcare industry?

    Kettering Health Network is looking for a Patient Accounts Customer Service Rep to join the Patient Finance Department and engage in providing patients and other customers with expert guidance while navigating the billing processes

    Responsibilities & Requirements


    • Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
    • This position requires working with patients and other callers in response to both hospital and physician billing questions
    • The position also requires a working knowledge of all insurance payers to answer patient questions
    • This position also requires a high level knowledge of the types of hospital and professional services
    • Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
    • Performs other duties as assigned


    • High school Diploma
    • 3 years Previous experience in hospital or physician
    • Previous experience in patient accounting, medical billing, & medical terminology

    Preferred Qualifications

    • Associate’s degree


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