As a pharmacy technician based in the emergency department, the team member will work closely with patients and healthcare team members to collect, review, clarify and investigate patient medication histories. Obtaining accurate and comprehensive information about a patient’s medication therapy before admission is an essential aspect of preventing drug-related problems during a hospital stay. Under the supervision of a pharmacist, the technician is responsible for clarifying the information through direct communication with patients and family members, outpatient pharmacies, and providers and then documenting the interaction in the computerized electronic health record (specifically EPIC) in an accurate and timely manner in compliance with standard procedures, HFAP, and other regulatory standards. The team member will have direct patient interaction with all patient populations.
Essential Functions (Tasks, duties and responsibilities that describe the job’s purpose. Each duty must constitute at least 10% of the job. Anything less than 10% falls under “other duties as assigned.”)
Ability to navigate the ED tracking board and determine patient selection
Perform medication history assessments for new admissions to the hospital, providing complete information regarding each medication identified (i.e., drug, dose, route, frequency, indication for PRN, and last dose taken date/time).
Prompts patient for additional medications, by specifically suggesting over the counter (OTCs) medications including herbals, vitamins, pain relievers, cold products patches, lotions & creams, eye drops, sprays, and inhalers.
Verify patient allergy information and ensure complete documentation (i.e., substance, allergy category, reaction description)
Coordinate medication history assessment with nursing team.
Document the medication history and allergy information in the electronic medical record accurately and in a timely manner.
Has excellent knowledge of brand and generic medication names, common dosages and dosage forms and frequency of administration of each medication.
Ability to communicate with patients of all education levels in an Emergency Department setting
Ability to log on to electronic clinical data base to determine if medication list exists for patient
Participate in performance improvement activities
Precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding home medication interviews and documentation
In addition to these specialized responsibilities, the med history pharmacy tech will also be able to function as a standard pharmacy tech:
Assisting pharmacists in preparing and distributing drugs, maintaining the drug inventory and maintenance of records
Responsible for knowledge and application of hospital-wide corporate compliance policies as well as compliance issues for specific areas of accountability
Must work with Compliance Officer and the Compliance Committee to detect, report, and resolve any compliance concerns in a timely manner.
Other duties as assigned
May perform Pharmacy Technician I and Pharmacy Technician II duties as needed.
Pharmacy technicians work only under the supervision of a licensed pharmacist
Minimum Education/Work Experience/ Licenses, Certifications and Registrations (Include licenses, certifications and registrations required by the regulatory or governing body of that discipline.):
High School diploma or GED
Previous retail pharmacy or Current registration as a Certified Pharmacy Technician in the State of Ohio. Pharmacy Technician Certification Board (PTCB) certification or equivalent required related healthcare experience is preferred.
Accurate work with careful attention to detail and persistence to get the job done right every time.
Working knowledge of common outpatient medication doses and forms preferred.
Excellent math and computer skills are required. Must demonstrate an ability to learn complicated processes and tasks and to apply learning to new situations.
Possess the necessary interpersonal and communication skills required to interact with patients, coworkers and other health professionals.
Cohesive team-building skills.
Ability to function independently with little supervision
Ability to prioritize work in a high-volume work environment.
Must be able to write legibly, speak, and read English proficiently.
Must be able to operate computer, calculator, telephone, pager, and other related pharmacy equipment.
Adapt to changes in workload and schedule to meet patient needs.
Must also have the ability to set priorities and to re-set priorities as needed by situations in the department. Strong problem-solving skills, analytical and organizational skills are required for this position.