Kettering Health Network

Front Office Specialist - Float Pool

Posted Date 3 weeks ago(6/15/2020 9:08 AM)
Job ID
Job Category
Administrative/Business Support
Job Type
First Shift
# of Openings
Shift Time
80 Hours Per Pay Period/FTE 1.0


Do you want to work with a team of highly engaged healthcare providers where you can make a direct impact on patient care for our community?


Kettering Physician Network employs more than 600+ providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas. Offering an extensive range of specialties and expertise, our physicians provide comprehensive care at more than 120 locations.

Responsibilities & Requirements

Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen.  Provides a wide variety of administrative support duties to include: updating files, creating reports, memos and forms, billing/bookkeeping, maintaining inventory and office supplies.


The Front Office Specialist is responsible for:

  • Greets patients and visitors in a courteous and friendly manner.
  • Answers telephone calls, screens calls, arranges appointments, and referrals.
  • Obtains information, answers questions, and notifies physician or assistant of patient's arrival.
  • Prepares new records, organizes files, and maintains records.
  • Types correspondence, reports, e-memos, forms.
  • Sorts and distributes mail.
  • Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

  • Completion of a high school diploma or equivalent.
  • Previous front office experience or background in general office work.
  • Ability to comprehend established office routines and policies.
  • Learns quickly from oral and written instructions.
  • Ability to operate a computer.
  • Knowledge of medical terminology.
  • Knowledge of CPT & ICD-9 coding.
  • Understand the ethics of confidentially.
  • Good organization skills
  • Tact and diplomacy


Preferred Qualifications

  • Electronic medical records experience preferred.
  • Epic training/knowledge preferred.


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