Kettering Health Network

Senior Telecomm Engineer - Miamisburg - Networking (FT/Days)

Posted Date 6 days ago(6/30/2020 4:11 PM)
Job ID
Job Category
Information Technology
Job Type
First Shift
# of Openings
Shift Time
80 Hours Per Pay Period/FTE 1.0


Kettering Health Network is a not-for-profit network of eight hospitals, and over 120 outpatient facilities serving southwest Ohio. Patients have access to high quality maternity care, state-of-the-art cancer fighting technology, Ohio’s leading heart hospital, as well as revolutionary brain and spine surgery. With nearly 12,000 employees and 2,100 physicians, Kettering Health Network is committed to transforming the healthcare experience with world class health services for every stage of life.

Responsibilities & Requirements

• Serve as a top technical expert in telecom implementations and participate in setting the overall product direction for assigned telecom systems. Address and resolve the most complex problems tied to the underlying design/architecture of specific platforms. Recommend telecom upgrades or new solutions to meet identified requirements.
• Monitor and evaluate overall telecom system capacity and bandwidth. Analyze the impact of new telecom deployments and develop recommendations that minimize their impact on production environments. Analyze data circuit bandwidth and site-to-site connectivity needs.
• Lead the implementation of telecom projects. Estimate time, costs, and resources for end user/customer approval. Develop layouts and blueprints for network deployments. Recommend team members for projects based on their capabilities and experience.
• Serve as a subject-matter expert on project teams. Complete complex technical assignments and assign work to other telecom team members.
• Attend telecom strategy and planning meetings. Participate in the development of service level agreements for assigned systems/platforms. Monitor availability, reliability, and performance results against established SLA criteria, resolving problems as they arise. Prepare SLA metrics for monthly service level reports.
• Conduct on-site assessments to determine physician practice telecom needs. Deploy needed telecom infrastructure, ensuring all deployments comply with established physical and remote access security standards. Build connectivity tunnels for non-supported practices with third-party carriers as required.
• Establish overall standards for telecom platforms in collaboration with the Telecom Coordinator, including configurations, naming conventions, testing, and phase-out standards.
• Design telecom closet layouts based on equipment specifications, power needs, and other requirements. Develop closet maintenance schedules based on equipment requirements, manufacturer recommendations, and IS standards.
• Design and configure telecom security components (passwords, firewalls, etc.) to secure infrastructure components and KHN networks from intrusion.
• Implement telecom security policies with the Security team, including password requirements, system audits, lockout policies, and system administrator access in compliance with KHN standards, HIPPA requirements, and other healthcare regulations.
• Participate in the re-evaluation of telecom systems in the areas of reliability, efficiency, performance, and compatibility for replacement with better solutions. Work with vendors to assess new technologies and to develop proof-of-concept systems.
• Conduct research on new network technologies and platforms under the direction of the Telecom Coordinator. Work with end-users to investigate telecom solutions for specific business needs.
• Orient new team members and cross-train team members on telecom hardware, application support utilities, and related equipment.
• Perform Telecom Engineer duties as required.

Preferred Qualifications

Bachelor's degree in a technical field, or an equivalent combination of education, certification, and experience.


• Advanced certifications in telecom systems/platforms

• Knowledge of Cisco Voice and system integrations

• Nortel experience is a plus;
• Demonstrated project management experience deploying enterprise-wide telecom platforms
• Understanding of emerging telecom technologies and their integration into existing business processes
• IS experience in a healthcare environment preferred

• Key Performance Indicators
- Meet telecom SLAs in the areas of availability, reliability, and performance
- Projects completed on-time, within budget, and deliver required functionality
- Telecom systems/applications effectively integrated into the KHN production environment
- Customer survey results
- Platform standards and life-cycles support a high-performing, highly-available telecom environment
- Security standards comply with KHN and healthcare industry standards

• Key Competencies
- Communication and interpersonal skills
- Creativity and innovation
- Analytical thinking
- Project management
- Working effectively in a team environment
- Willing to coach and mentor others




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