Kettering Health Network

Patient Account Representative-Administrative Support Building-Full-time 1st shift

Posted Date 6 days ago(6/30/2020 2:05 PM)
Job ID
Job Category
Administrative/Business Support
Job Type
First Shift
# of Openings
80 Hours Per Pay Period/FTE 1.0


Do you want to work with a team of highly engaged healthcare providers where you can make a direct impact on patient care for our community?


Kettering Physician Network employs more than 600+ providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas. Offering an extensive range of specialties and expertise, our physicians provide comprehensive care at more than 120 locations.

Responsibilities & Requirements

Under the supervision of the Practice Manager, this position will be responsible for all aspects of patient accounts billing and collection processing in compliance with office policies and procedures.


The Patient Account Representative is responsible for:

  • Majority of time will be spent fielding calls and scheduling patients in a call center setting.
  • As the first point of contact (by phone) for the practice, greets patients in a professional and friendly manner, gathering information, scheduling new and existing patients with the appropriate physician, answering questions, and guiding and providing appropriate direction.
  • Other administrative responsibilities include but are not limited to: sending, receiving and distributing faxes and emails, researching, following up with and answering questions for patients and staff, file maintenance, creating reports, memos and forms, maintaining inventory and office supplies.
  • Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

  • Completion of a high school diploma or equivalent. 
  • Must be able to maintain confidentiality/discretion.  
  • Patient, courteous, and tactful
  • Ability to communicate and relate well with office staff, ancillary departments and the public
  • Ability to follow direction, accept orders and perform repetitive tasks
  • Computer literate – skilled in word processing, spreadsheets, and email

Preferred Qualifications

  • Previous experience in a medical environment preferred


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