Kettering Health Network

RN, Manager of Patient Experience (FT / Days) Kettering Health Dayton

Posted Date 3 days ago(5/25/2022 2:22 PM)
Job ID
Job Category
Nursing Leadership
Job Type
First Shift
# of Openings
Shift Time
80 Hours Per Pay Period/FTE 1.0


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Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.


Our MissionOur VisionOur Values

Campus Overview

Kettering Health Dayton

  • Kettering Health Dayton, formerly Grandview Medical Center, has been providing care to Dayton and surrounding communities for over 90 years.
  • Over 20 specialties, including orthopedics, heart and vascular, surgery, and trauma services.
  • KH Dayton expanded their Emergency Department as well as their heart & vascular services to include an additional catheterization lab and electrophysiology lab.
  • Partners with Gem City Market to provide fresh fruits and vegetables every Tuesday within the hospital. 
  • One of the largest osteopathic teaching hospitals in the United States.
  • 371 bed facility
  • Over the past several years, KH Dayton has received many awards, including:
    • Top 100 Hospital
    • Patient Safety Excellence Award from Healthgrades in 2019.
    • Received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.


Responsibilities & Requirements

As Manager of Patient Care Experience, your mission is to lead the development and implementation of best practices that will create optimal outcomes and improve the healthcare experience of the patient and their family.
You are thought of as a compassionate, empathetic, collaborative thought leader who is self-directed, ambitious and has the ability to work autonomously. Above all, you have a great passion for the patient’s experience! Among your leadership accomplishments are your proven skills to effectively manage change, and identify and implement solutions for challenging situations.
In this role you will have a ‘seat-at-the-table,’ and report directly to the hospital CNO supporting all levels of clinical departmental leadership. Your expertise driving improvement strategies via HCAHPS survey data and the observation of new and experienced nurses, charge nurses and leader patient roundings, are essential to your success.
Other Key Responsibility Areas (KRA’s) include:
  • Effective communication with patients, families, leaders and physicians to garner feedback for the patient experience
  • Daily track and monitor patient experience data to collaborate with departmental leaders and create action plans with measurable success indicators
  • Research best patient care practices, collaborating with patient care experience managers across Kettering hospitals and utilize Press Gainey Analytics for insights into other hospital organizations for broader perspectives
  • Prepare and facilitate monthly patient experience review sessions communicating the HCAHPS performance survey data and comments to department leaders, along with proposed solutions for identified issues or areas of improvement
  • Utilize GAP Analysis to improve the clinician / patient interaction for patient safety
Required Skills, Education, Attributes and Experience:
  • RN with a Bachelor of Science in Nursing
  • Five years or more experience in clinical hospital environment, ideally in a high acuity, critical care units such as the ED, ICU, Ambulatory Surgery, or the OR
  • Patient and family experience focused
  • Demonstrated positive interpersonal communication and critical thinking skills – you will be called upon to share examples
  • Preferred certified Patient Experience Professional (CPXP)
Kettering Health is proud to be named by Truven Health Analytics as one of the 15 TOP Health systems in the country!
Truven Health Analytics is a leading provider of information and solutions to improve the cost and quality of healthcare.
Ready to make a move and showcase your patient care experience leadership in a thriving, high growth, faith driven, patient centric environment?
Apply Today!

Preferred Qualifications




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