Kettering Health Network

Patient Account Representative - Medical Group - Physician Patient Access - Kettering - FT

Posted Date 4 days ago(6/21/2022 8:03 AM)
Job ID
Job Category
Administrative/Business Support
Job Type
First Shift
# of Openings
80 Hours Per Pay Period/FTE 1.0


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Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.


Our MissionOur VisionOur Values

Campus Overview

Kettering Physician Network   

  • Our elite medical group employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater Dayton and Cincinnati areas.   
  • Our patients have access to a multidisciplinary professional team to meet all their healthcare needs. From primary care to brain and spine surgery, we provide an extensive range of specialties and expertise, in over 200 locations and ten counties.  
  • Working collaboratively across specialties, we offer patients a team-based model of care in which the patient is the most important member of the healthcare team.

Responsibilities & Requirements

Under the supervision of the Practice Manager, this position will be responsible for all aspects of patient accounts billing and collection processing in compliance with office policies and procedures.


The Patient Account Representative is responsible for:

  • Majority of time will be spent fielding calls and scheduling patients in a call center setting.
  • As the first point of contact (by phone) for the practice, greets patients in a professional and friendly manner, gathering information, scheduling new and existing patients with the appropriate physician, answering questions, and guiding and providing appropriate direction.
  • Other administrative responsibilities include but are not limited to: sending, receiving and distributing faxes and emails, researching, following up with and answering questions for patients and staff, file maintenance, creating reports, memos and forms, maintaining inventory and office supplies.
  • Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

  • Completion of a high school diploma or equivalent. 
  • Must be able to maintain confidentiality/discretion.  
  • Patient, courteous, and tactful
  • Ability to communicate and relate well with office staff, ancillary departments and the public
  • Ability to follow direction, accept orders and perform repetitive tasks
  • Computer literate – skilled in word processing, spreadsheets, and email

Preferred Qualifications

  • Previous experience in a medical environment preferred


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