Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

• Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
• Performs customer service duties and responds to customer requests as defined by management.
• Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
• Troubleshoots network problems and recommends corrective procedures.
• Prepares activity reports as requested by management.
• Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
• Maintains network services documentation related to work area.
• Completes network change requests in accordance with service level agreements.
• Maintains network lab and equipment inventory.
• Performs other related duties as assigned.

Bachelor's Degree in a technical field, or equivalent combination of education, certification and experience

5-7 years of related Network administration/engineering experience, preferably in a Cisco environment

Advanced certifications in network topologies and platforms

Works effectively in a Team Environment

Ability to address and resolve complex network related problems

Conduct Research on new network technologies and platforms

Expected to have Subject Matter Expert (SME) level knowledge of most, if not all networking topics

Ability to support a 24x7x365 network in a healthcare environment

Cisco Voice background a plus.

Excellent written and verbal communication skills.