Kettering Health Network

Manager Patient Access - Patient Access - Miamisburg - Full-Time - Days

Posted Date 5 months ago(2/4/2022 11:38 AM)
Job ID
Job Category
Patient Access/Central Scheduling
Job Type
First Shift
# of Openings
80 Hours Per Pay Period/FTE 1.0


KH Logo Horizontal

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.


Our MissionOur VisionOur Values

Campus Overview

Kettering Health Miamisburg  

  • Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
  • Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
  • The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. 
  • Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 
  • 142 bed facility
  • Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
  • In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
  • Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
  • KH Miamisburg received several awards from Healthgrades:
    • Outstanding Patient Experience Award (2017-2019)
    • America’s 100 Best Hospitals for Prostate Surgery Award (2020)
    • Joint Replacement Excellence Award (2020)

Responsibilities & Requirements



  • Bachelor’s Degree Required or 4 Years Direct Experience in Revenue Cycle Management
  • 4 Years Direct Experience in Revenue Cycle Management
  • At least 2-4 years Patient Access/Scheduling Experience
  1. Knowledge in areas of health care finance, government regulations, management theory, reimbursement, budgeting, health technologies and other areas as appropriate.
  2. Excellent human relations and oral and written communication skills.
  3. Positive demeanor in one’s approach to dealing with people and problems.
  4. Approaches life with high energy.
  5. Membership in appropriate professional organizations is considered a necessary element of this position and participation in community organizations enhancing the effectiveness of the medial center is encouraged.



  • As a member of the management team charged with leadership at Kettering Health Network, there are distinct roles to provide for an environment of nurturing, growth, and success. These roles include: (1) Leading through vision and values - which includes modeling and mentoring the values of this organization, (2) Championing continuous improvement - by providing a secure environment in which initiative is encouraged and success recognized, (3) Building partnerships - which includes improving interpersonal relationships, nurturing people and the development of joint ventures with businesses in the community we serve, and (4) Facilitating learning - by modeling a personal openness to change and professional growth of myself and others.  Effective leadership defines a strategic plan that is consistent with the organization's mission, vision, and values; clearly communicates the mission, vision, values, and strategic plan throughout the organization; and fulfills the organization's vision by providing the framework to accomplish the goals of the strategic plan. 
  • To achieve the goal of the leadership function, the following processes must be done well: (1) Planning for Service - leadership sets a departmental mission that is supportive of the organization long-range, strategic, and operational plans, and is reflected in departmental resource allocations and policies.  (2) Directing Service - leadership organizes, directs and staffs commensurate with the scope of services offered.  (3) Implementing and Coordinating Service - leadership integrates patient care and support services throughout the organization (not just within departmental confines).  (4) Improving Service - leadership establishes expectations and plans, and manages processes to measure, assess, and improve the performance of the organization through the people and resources they direct.

  • Trustworthy
    1. Serves as a resource to the Executive Director of PA & Chief Operating Officers of Kettering Health Network to research issues which affect areas of managerial specialization and recommends policies, procedures, or other changes which enhance departmental consistency and effectiveness.
    2. Consolidates and analyzes weekly, monthly and annual reports to evaluate departmental productivity and communicates results to staff and the Executive Director of PA & Chief Operating Officers of Kettering Health Network.
    3. Actively maintains a positive working relationship with other departmental Directors, managers or supervisors, employees, vendors, other hospitals, government agencies, etc., to ensure Patient Access Departments and Kettering Health Network goals are optimized and that good working relationships are cultivated and retained. Appropriately responds to complaints or inquiries by the department staff.
    4. Develops and implements quality initiative/improvements and participates in strategic planning.
    5. Develops systems and processes to ensure prompt, friendly, and accurate operations.
    6. At work station & ready to serve at scheduled time.
    7. Makes adequate advance arrangements for time off.
    8. Presents professional appearance; practices personal hygiene in accordance with policy.
    9. Consistently respects confidentiality of information.
  • Innovative
      1. Supports KHN’s commitment to performance excellence.
      2. Maintains a program of continuous performance improvement in determining and achieving KHN’s strategic initiatives related to Patient Access each calendar year.
  • Demonstrates corporate-wide focus yet has the ability to interpret and implement strategies and planning at the local KHN level.
  • Caring
  • Provides for development and coordination of staff schedules.
    1. Monitors staff workload and makes adjustments to balance demands with staff availability.
    2. Counsels employees both on-going and as port of the annual review process ensuring that these are completed in a timely manner.
    3. Is a role model for KHN Service Plus Programs and exhibits the key principles.
  • Competent:
      1. Actively identifies and analyzes the design of jobs, work processes, work flows, etc., for the Patient Access Department and implements appropriate changes including but not limited to hardware, software and/or other IT or other systems to improve effectiveness, productivity and efficient.
      2. Develops and recommends development, implementation, monitoring and revision of annual budgets, including staffing and equipment needs, goals and objectives for Patient Access Department that support the missions and objectives of the hospital and Kettering Health Network. After administrative approval, implements these proposals within the established parameters. Communicates individual and team goals to the staff.
      3. Develops and submits productivity, expense, usage and management reports.
      4. Develops implements and enforces departmental policies and procedures as needed for successful operations. Maintains policy and procedure manuals.
      5. Develops implements and enforces departmental policies and procedures as needed for successful operations. Maintains policy and procedure manuals.
      6. Performs periodic audits/reviews of all Patient Access functions for the purpose of monitoring the accuracy, efficiency and productivity of the registration staff. Ensures employees are following establish policies, rules, directives and procedures for all operations.
      7. Complies with all applicable HFAP rules and regulations.
      8. Develops and maintains an effective Compliance Program to ensure adherence of all Medicare/Medicaid and governmental rules and regulations.
      9. Develops and maintains training programs to ensure staff maintains a high level of experience and competency in job skills.
      10. Utilizes performance measurements provided by managers, coordinators and other reports to discover problem/opportunity areas and set goals for immediate improvement. Identified performance trends and establishes productivity standards.
  • Attends, participates and serves in committees and task forces as appointed.
      • Utilization Review
      • Denial Steering Committee
      • PAC Exec Council
      • PAC Large Group
      • BSR’s
      • Other committees as assigned
    1. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact Patient Access. Develops effective internal controls that promote adherence to applicable federal/state laws, and the program requirements of accreditation agencies and federal, state and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.


  • Collaborative
    1. Actively serves as a team member to provide appropriate interface, problem solving, issues resolution and timely processing throughout the Patient Access areas, clinical areas and external organizations.
    2. Demonstrates desirable management behaviors and attitudes (e.g. teamwork, commitment to excellence, investment in the development of people, innovation and open, direct communication).
    3. Attends, participates and serves in committees and task forces as appointed.
    4. Stays abreast of the latest developments, advancements and trends in the field of registration and scheduling by attending seminars/workshops, reading professional journals and actively participating in professional organizations. Integrates knowledge gained into current work practices.


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