Kettering Health Network

PBX Operator - Kettering - PBX - PRN/Resource

Posted Date 2 weeks ago(6/13/2022 12:32 PM)
Job ID
2022-34560
Job Category
Administrative/Business Support
Job Type
Resource (PRN)
Shift
Varied Shift
# of Openings
1
FTE
00 Hours Per Pay Period/FTE 0.0 (Resource)

Overview

KH Logo Horizontal

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Our MissionOur VisionOur Values

Responsibilities & Requirements

Job Responsibilities:

  • Answer and complete telephone, pager and other communications efficiently
  • Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
  • Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.
  • Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
  • Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
  • Must be available to work weekends (Friday, Saturday, Sunday).  Performs other duties as assigned.

Job Requirements:

  • High school diploma or equivalent required.
  • Minimum of 3-years customer service, telephone operator, call center, or healthcare experience required.

Preferred Qualifications

Skills:

  • Strong communication skills
  • Strong communication skills.
  • Strong attention to detail, following directions precisely.
  • Skilled in computer operations with the ability to work with multiple computer software programs.
  • Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
  • Ability to problem-solve and work independently.

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