Kettering Health Network

Medication Assistance Counselor – KH Specialty Pharmacy – Kettering Cancer Center – Full Time – Days

Posted Date 1 month ago(5/17/2022 4:17 PM)
Job ID
Job Category
Job Type
First Shift
# of Openings
80 Hours Per Pay Period/FTE 1.0

Department Overview

Kettering Health Main Campus

  • Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
  • The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
  • In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
  • Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
  • Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
  • Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
  • Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
  • 465-bed hospital (includes newborn beds)

Responsibilities & Requirements

KHN Specialty Pharmacy is seeking a Medication Assistance Counselor that is a nationally certified pharmacy technician who will contribute to building a positive team spirit, demonstrate accuracy and thoroughness, be dependable, and uphold organizational values.

The Medication Assistance Counselor will report to the KHN Outpatient Pharmacy manager and work directly with the clinical pharmacist and patients at the Kettering Cancer Center.  The MAC will complete benefit investigation, initiate and complete prior authorizations, and assess patient financial assistance needs.  The MAC will demonstrate knowledge of outpatient pharmacy processes and general understanding of prescription insurance.  The MAC will play an integral part in developing and implementing oral oncolytic treatment plans and fulfilling duties as assigned. The MAC will proactively attempt to obtain free or discounted pharmaceuticals from manufacturers, patient assistance programs, or other sources. The MAC is knowledgeable of all Network patient assistance programs, insurance coverage determinants for medication coverage, available community and national resources, financial need requirements, and Epic. Working closely with financial counselors, social workers, and clinical staff to obtain the needed clinical and financial information to obtain maximal assistance is an integral function of the position.



  • Knowledge of patient assistance programs preferred
  • Experience in Retail or Specialty Pharmacy preferred
  • Oncology knowledge preferred
  • Experience with Windows and Excel
  • Prior experience with Epic preferred
  • Comply with state and federal drug laws, KHN policies and procedures
  • Ability to work in self-directed manner to accomplish goals
  • Strong advocate for both patients and the hospital system
  • Other duties as assigned





  • High school diploma or GED
  • Nationally Certified Pharmacy Technician
  • Excellent written and oral communication skills


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