Kettering Health Network

NW Patient Account Customer Service Rep - PFS Call Center - Miamisburg - Full-Time - Varied Shift

Posted Date 2 months ago(4/20/2022 1:57 PM)
Job ID
Job Category
Patient Financial Services
Job Type
Varied Shift
# of Openings
80 Hours Per Pay Period/FTE 1.0


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Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.


Our MissionOur VisionOur Values

Responsibilities & Requirements

Position duties include, but are not limited to the following:

  • Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
  • This position requires working with patients and other callers in response to both hospital and physician billing questions
  • The position also requires a working knowledge of all insurance payers to answer patient questions
  • This position also requires a high level knowledge of the types of hospital and professional services
  • Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
  • Performs other duties as assigned

Job Requirements

  • High school Diploma
  • 3 years Previous experience in hospital or physician
  • Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

  • Associate’s degree


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