JOB SUMMARY: As part of an innovative organization the Clinical Pharmacist Transitions of Care will work with high-risk patients to help transition their medication treatment from the hospital to the post-discharge environment. The primary goals are to help the patient optimize the effectiveness of their medications, to help facilitate a smooth transition out of the hospital, to promote discharge therapy adherence, and help prevent non-adherence related readmissions. A Transitions of Care Pharmacist will be responsible for the quality assurance of the pharmacy services to patients discharging from the medical center.
KEY JOB RESPONSIBILITIES:
- Assists with the medication reconciliation process at discharge in coordination with the interdisciplinary care team to prevent any medication omissions, dosing errors, continuation of incorrect medications, therapeutic duplications, or clinically significant drug interactions.
- Collaborates with the inpatient care team and interdisciplinary team to help identify and address any medication access barriers to optimizing medication regimen prior to discharge.
- Provides medication education and counseling to patients as part of Meds to Bed program operations, to optimize patients’ transition of care.
- Actively coordinate post-discharge follow-up related to medications for high-risk patients to aid in the reduction of readmission.
- Performs quality assurance of prescriptions and medications to dispense.
- Performs clinical assessments and reassessments and performs and documents clinical interventions per protocol. Reviews pertinent laboratory values and assessments to determine the appropriateness of medication.
- Dispenses prescribed medications, drugs, and other pharmaceuticals for patient care: reviews prescriptions issued by a physician, or other authorized prescriber to assure accuracy; directs pharmacy staff engaged in packaging, and labeling pharmaceuticals; answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals.
- Identifies and addresses medication related barriers at the point of transition from hospital to community.
- Participates as a member of various Quality Management Committees to provide quality management oversight to the pharmacy operations and client satisfaction.
- Oversight of pharmacy technicians/interns and workflow; intervenes and follows protocol when necessary to correct information. Instructs interns and other medical personnel on matters pertaining to pharmacy.
REQUIREMENTS:
Education:
Pharmacy degree from an accredited college of pharmacy.
PGY1 preferred
Skills and Experience:
- 3 years working in a hospital or retail pharmacy environment
- Must have exceptional patient communication and be able to modify patient health behavior
- Must be able to share complete and accurate information with physicians and other health professionals
- Must have a strong background in primary care
- Must understand the financing of population health
- Must be competent and proficient to use computers and applications, understand and utilize the electronic medical system, and related equipment within the pharmacy.
- Must be able to prioritize work to assure that most emergent situations are handled first, and medication safety standards are practiced always to provide excellent and safe patient care.
- Must be able to collaborate and communicate professionally with the staff, patient family members, patients, physicians, outpatient pharmacies, and other healthcare personnel both effectively and efficiently daily.
- Must possess strong oral and written communication and interpersonal skills.
- Must uphold and complies with Corporate HIPAA regulations, all Institutional and KH policies and procedures, and Pharmacy Departmental policies and procedures. Must complete all mandatory education and competency required annually. Must comply with KH Standards of Behavior.
Licensure, Certifications, Registrations:
Must register with the Ohio State Board of Pharmacy as a Pharmacist and maintain active status during their employment at Kettering Health
WORK ENVIRONMENT: There may be periods of meeting deadlines with severe time constraints, often with multiple demands from several people.
COMPETENCIES:
- Trustworthy:
- Demonstrates support of policies and procedures established by the organization
- Represents the Network with a positive, professional attitude and professional appearance in all activities and communications
- Personally champions and promotes KH’s corporate values, mission and culture, and does so with enthusiasm and sincerity
- Is honest and fair in all interactions; honors commitments made to fellow employees and other departments
- Positively champions change through sharing thoughts, feelings, and rationale so that others understand personal and organizational positions
- Presents professional appearance; practices personal hygiene in accordance with policy
- Consistently respects confidentiality of information
- Innovative
- Collaborates with service lines and staff to increase level of physician engagement with our network-wide services.
- Performs all activities in accordance with and in support of the Network’s mission, vision, values and business objectives
- Participates in strategic planning, business development, and public relations
- Enhances professional growth and development through meetings and educational programs
- Challenges paradigms by identifying assumptions in the way problems or situations are defined or presented and sees alternative ways to view or define problems
- Gathers information to understand probability of success, benefits of success, and consequences of failure; takes risks and manages them responsibly
- Champions continuous improvement which strategically aligns to the overall network goals and strategic plan
- Performs other duties as assigned
- Displays willingness to problem-solve
- Displays willingness to improve job functions
- Caring
- Provides an environment in which employees feel respected and informed
- Works with hospital and network leaders to foster improved services and grow new business development
- Works with Hospital and Network Administration to improve facility operations and efficiency in response to information provided by physicians, staff, and patients
- Interacts with physicians and nursing staff to maintain proper patient care and physician satisfaction
- Maintains a clean & safe work area
- Practices “service plus” attitude
- Practices proper telephone etiquette
- Knows & uses “Service Plus” techniques
- Competent
- Supervises the development of and maintains relationships with pharmacy staff
- Works with Hospital administration and personnel to develop and coordinate communication materials and programs
- Participates in annual continuing education
- Adheres to Network philosophy, policies, procedures, & supports its goals
- Communicates effectively to customers of varying cultures, ages, & backgrounds
- Performs other duties as assigned
- Demonstrates knowledge & adherence to departmental policies & procedures
- Uses medical center resources efficiently
- Completes work assignments in timely manner
- Collaborative
- Supports community initiatives by joining and actively participating in civic organizations that align with the mission and values of Kettering Health Network
- Attends departmental in-service and staff meetings
- Displays team-oriented behavior & encourages teamwork in others
- Responds positively to direction from staff, professionally accepting constructive criticism