Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities:

· Coordinate and collaborate with ancillary departments and external partners including medical personal

o for sports teams as well as the player or individual entrusted to our care

o for employers in a specific geographic area, working with the benefits departments

· Be the lead ambassador and point of contact for the logistics and operations for each patient in this program.

· Support the design, updates and revision of communication and educational materials.

· Provide health and wellness education and information and serve as resource to others.

· Maintain up-to-date knowledge of wellness and health care specific to the unique needs of the patient types we serve i.e. Sports health, orthopedics, manufacturing.

· Provide monthly reports to senior leadership on volumes, finances, and outcomes.

· Develop process to ensure customer service feedback is captured, reviewed and improvement strategies developed.

· Oversee all operational and growth responsibilities related to program needs including staffing, resource materials, marketing and logistics support structures to meet the needs of the populations served

· Ability to develop creative solutions to effectively solve problems while maintaining consistency with policies, standards, procedures, laws and regulations.

· Ensure working knowledge of the needs of sports teams; game schedules and potential processes to support the timing of needs.

· Ensure working knowledge of the needs of employers in a specific geographic area.

· Work with rehab, imaging and surgical teams to ensure program equipment, supplies and schedules meet the unique sport health and injury needs.

· Work with physician liaisons to gain and enhance physician landscape knowledge for a particular geographic area.

Requirements:

• A bachelor’s degree in Nursing, Athletic Training, Rehab Medicine, Health Promotion, Health Education, or a health-related field is required.

• Strong organizational and attention to detail skills.

  · Excellent customer service and strong relationship skills with internal teams as well as the external customers, the patients and potential families involved.

  · Good decision-making and interpersonal skills, including the ability to support, counsel, and advise.

  · Ability to maintain confidentiality.

  · Strong leadership ability with good judgment/decision making skills.

  · Strong verbal and written communication skills.

  · Strong analytical skills to ensure program is successful and the ability to create responsible strategy for implementing changes, if necessary.

  · Ability to work effectively with minimal supervision and take initiative while collaborating with multiple stakeholders

Preferred Job Qualifications

• experience with ortho and surgery patients
• detail oriented
• organized
• takes initative and also works collaboratively
• professional
• excellent written and verbal communication skills