Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Kettering Health Miamisburg
Job Summary:
This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Provides major project support in addition to moves, adds and changes for hospitals, doctor’s offices, and community health centers according to project schedules. Triages and prioritizes incoming issues according to guest impact, patient safety and project timelines. Adapts to constant changes in the technology environment brought in to support clinical and business initiatives.
Job Requirements:
Education
Associate degree or equivalent combination of education, cerification, and experience
Work Experience
3+ years of relevant IT (Information Technology) experience required
Licenses, Certifications and Registrations
Obtain applicable certifications within 2 years of hire, when required.
Essential Functions
Skills
Character
Competencies
New Hire/Annual Competencies
Annual competencies evaluated, as required for the position:
· IS Leadership Development Program
· Annual Mandatory Education
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