Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Medical Group

• Kettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.
• Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.
• Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

The KPN Onboarding Coordinator supports the Onboarding Manager in all aspects of new provider onboarding and acclimation to Kettering Physician Network. Duties include but are not limited to:

Primary Job Duties:

• Coordinates welcome communications to new providers
• Coordinates all activities to assist provider onboarding with pre-defined cadence of correspondence to include but not limited to Welcome packet, follow-up on required documents, providers questions, etc.
• Coordinates receipt of appropriate vaccination records and ensures Employee Health receives
• Assists new providers in navigating hospital privileging, payor enrollment s, marketing, and OARRS registration. Validates all documentation have been received for payer enrollment
• Facilities communication and documentation with Central Credentialing Office
• Works closely with marketing to ensure lab coat orders are placed and correspondence between onboarding and marketing occurs for bio cards and professional photos
• Support Onboarding Manager with practice acquisitions process and procedures
• Builds trusting relationships with new provider by being available and responding quickly to provider questions and concerns
• Maintains pipeline document for communications to key stakeholders, i.e. Human Resources, MSOW, Credentialing, Marketing, etc.
• Leads weekly onboarding meeting, providing detailed updates and communicating changes with team
• Coordinates and manages Master List (Excel) for KPN providers, ensuring updated rosters and practice information
• Coordinates onboarding, offboarding and automation tickets via Service Now to facilitate physician transitions (including Action Items)
• Coordinates completion of provider offboarding forms to share with stakeholders
• Coordinates with Director, Administrator, and Practice Manager to facilitate operational integration into the practice i.e.; Epic training, Coding Education, Orientation, Special Needs, Communications, etc.
• Coordinates receipt of supervision agreement files for APRN’s and PA’s. Facilitates SCA renewal process in conjunction with APRN director
• Coordinates collection of APRN collaborating agreements for new providers
• Responsible for updating distribution lists (DL) in Outlook
• Sends surveys to recently onboarded providers for input and collects feedback for process improvement
• Coordinates and maintains provider and specialty location counts for KPN Leadership reports bi-annually

Responsible for updating provider and practice data to KPN leadership (quarterly or bi-annually)

Associates Degree or equivalent in healthcare related experience may be considered

• Exceptional customer service and organizational skills
• Proven record of strong relationship management
• Exceptional computer skills, including excel, PowerPoint, OneNote, and Word
• Exceptional coordination skills with attention to detail a must

Ability to work in a fast-paced and quickly changing environment a must

3-5+ years in healthcare preferred

Experience working in a medical practice preferred

Must be proficient in Microsoft Suite, particularly excel

Must be able to multi-task and work in a fast paced environment