Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Main Campus

• Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
• The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
• In 2020, KH Main Campus received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
• Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
• Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• 465-bed hospital (includes newborn beds)

Job Description:

The Medication Assistance Counselor is responsible for assisting patients in accessing medication assistance programs and ensuring the timely and efficient processing of applications, approvals, and denials. This role involves communication with patients, medical offices, and assistance programs, as well as maintaining accurate records of all actions taken. Additionally, the Medication Assistance Counselor will assist the Medication Assistance Coordinator as needed to ensure smooth operations and the completion of tasks related to medication assistance programs.

Key Responsibilities:

Daily Tasks:

• Review and manage emails, staff messages, and Teams messages for both personal and shared inboxes.
• Address faxes received for KHMG medication assistance and forward them as necessary.
• Return voicemails from patients, programs, or offices regarding KHMG assistance.
• Forward referrals, calls, and faxes for other teams to the Coordinator for review.
• Add incoming FAA & POI to Media Manager via OnBase, ensuring they are uploaded if not already in the system.
• Process assistance approvals and denials as they arrive.
• Maintain accurate and up-to-date notes in the Hospital Account using appropriate Account Activities for all actions taken.

Requirements:

· High school diploma or GED

· Nationally Certified Pharmacy Technician

· Excellent written and oral communication skills