Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems. The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
• Provide support for assigned applications by maintaining vendor recommended application version
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Participate in the design process and complete the assigned tasks for development and unit/integration testing
• Develop and maintain application support documentation. Educate end-users and team members as needed.

Education 

• Associate degree or equivalent combination of education, certification, and experience required

Experience 

• 1 to 2 years of experience related to:
  • ServiceNow – Exposure and usage of core ServiceNow platform (or similar platforms) tools like lists, reports, and workflows
  • Process Management – preventive maintenance, asset lifecycle management, and regulatory compliance reporting.
  • Data & Reporting – creating, analyzing, and managing reports (preventative maintenance completion, recalls, costs, warranties).
  • Collaboration – Effective communication with IT, finance, supply chain, and external partners.
  • Project & Process Improvement – Experience implementing upgrades, integrations, and identifying process efficiencies.
  • Detail-Oriented – High accuracy in record management and adherence to procedures.

Certifications

• ServiceNow or Nuvolo certifications preferred or obtained with 1 year of hire.