Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Responsibities:

Utilizing agile and other applicable frameworks as a guide, IT Analyst I team members work as part of a collaborative team to solve customer issues and support mission-critical healthcare applications and systems.

The IT Analyst I utilizes analytical thinking to understand and document new requirements and workflows with the goal of maximizing the value created for their customers.

The IT Analyst I participates in all phases of the software development lifecycle including design, development, and test and performs other duties as assigned.

1.Primary Application Management

• • Serve as the primary administrator for the Nuvolo Health Technology Management (HTM) application on the ServiceNow platform.
  • Manage data integrity, execute application upgrades, provide user support, and drive the adoption of new features.
  • Develop and maintain reporting mechanisms to support operational and strategic decision-making.

2.Recall Management

• Oversee the processing and distribution of recall information across the biomedical team.
• Ensure timely and accurate communication of medical device recalls to relevant stakeholders, including Life Safety Committees.

3. Billing and Reporting Facilitation 

1. • Generate and distribute monthly material and parts billing reports.
   • Collaborate with finance and supply chain teams to ensure accurate and comprehensive cost tracking.
2. 4. Operational and Process Improvements 

• Collaborate with ServiceNow administrators and Nuvolo Customer Success teams for platform upgrades and enhancements.
• Identify and implement process improvements, such as automated alerts, scheduled preventive maintenance, and asset management.
• Identify and facilitate future enhancement opportunities, including PartsSource integration and Nuvolo module implementations (examples: Warehouse, Capital Planning, and Mobile Application).

5. Support and Training

• Provide prompt application support, troubleshoot issues, and implement creative solutions to application problems.
• Educate end-users and team members on platform updates, system changes, and best practices.6.Compliance and Documentation
• Maintain compliance with regulatory requirements through accurate record management and reporting.
• Prepare documentation for ACHC surveys, ODH requests, and other regulatory audits.

Job Requirements:

• Associate degree or an equivalent combination of education, certification, and experience is required.
• 1 to 2 years of experience in the following areas:

• ServiceNow Platform: Familiarity with core tools such as lists, reports, and workflows.
• Process Management: Experience with preventive maintenance, asset lifecycle management, and regulatory compliance reporting.
• Data and Reporting: Proficiency in creating, analyzing, and managing reports (e.g., preventive maintenance completion, recalls, costs, warranties).
• Collaboration: Effective communication with IT, finance, supply chain, and external partners.
• Project and Process Improvement: Demonstrated ability to implement upgrades, integrations, and identify process efficiencies.
• Attention to Detail: High accuracy in record management and adherence to procedures.

• Experience with agile methodologies and frameworks.
• Prior experience in a healthcare IT or biomedical engineering environment.
• Knowledge of compliance requirements for medical devices and healthcare IT systems.
• Proven ability to manage multiple projects and prioritize tasks effectively.