Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

The Office Assistant II is responsible for the front desk operations for a Rehab outpatient clinic.  Duties include: Scheduling patients, checking patient in and out, answering multi line phones and returning calls, registration, insurance verification, authorization and details, faxing/scanning, cash collection, cash deposits, chart preparation and filing, gathering of statistics, managing in baskets, work ques for referrals, charge review and claim edits, processing for sale of goods or services, Processing charges and care pricer. Excellent communication and people skills are required and working with the electronic medical record and other duties as assigned.

Essential Functions

• Ability to meet/greet the public in person and on the phone in a positive, friendly and timely manner.
• Schedules all outpatient therapy appointments, and works diligently to accommodate patient request, and make necessary changes as indicated.
• Ensures that each patient is registered correctly by verifying and obtaining patient demographic and financial information.
• Completes insurance verifications with knowledge of Medicare, Workers Comp and private insurance. Informs patients of their financial responsibility when reviewing insurance review forms
• Maintains of plan of care tracking through in basket.
• Collects cash and completes required deposit tool and processes in a timely manner.
• Accurate filing and scanning documents to a patient record in a timely manner.
• Receives and screens visitors and telephone calls; responds to general inquiries concerning the activities and or operation of the area(s) as needed and records and relays all messages to appropriate person accurately.
• Establishes and maintains departmental record keeping and filing systems (manual and online) records and other documents.
• Prepares, processes, and copies requested documents from external agencies, including insurance agencies and legal agencies.
• Communicates with therapist/physicians regarding patient information in a timely manner.
• Flexes schedule to accommodate volume.
• Demonstrates the ability to work as a team member as defined by willingness to help coworkers and assume responsibility for the efficiency and productivity of the department.
• Stays current with guidelines affecting front desk operations such as HFAP scripts and PAC communications.
• Cross trained on all functions. May be assigned regularly scheduled duties such as scheduling, billing functions as well as office operations.
• Ability to work under stress and multi task.   

Minimum Education

• High school diploma or equivalent required.

Required Skills

• Excellent Customer Service Communication Skills
• The ability to be flexible and able to adapt to change
• Data entry and attention to detail
• Completing appropriate paperwork in a timely manner
• Answering multi-line phone system and retrieving voicemails
• Ability to deal tactfully and effectively with other personnel
• Knowledge of cash collection, receipts, and deposits
• Knowledge of, or willingness to learn, documentation in electronic medical record
• Has good interpersonal skills and the ability to multitask