Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Does the statement “improve People, Process, and Technology…in that order” resonate with you? Are you looking to make a difference in the lives of the communities we serve by transforming the healthcare experience through innovative healthcare solutions? 

The KHN Information Systems Division will offer opportunities for you to apply your expertise to proven business frameworks that deliver value to the organization and beyond; in a highly trustworthy, innovative, caring, competent and collaborative environment.

Responsibilities

The Epic Ambulatory Support Specialist I position duties include, but are not limited to the following:

• Support an easy, seamless transition of practice applications and office processes to Epic.
• Serves as primary point of contact on Epic implementation and optimization assisted by Epic Ambulatory Support Specialist II.
• Primary point of contact for Electronic Medical Record IS related issues to the physician practices.
• Communicates project schedules and timelines to practices (Implementation process) assisted by Epic Ambulatory Support Specialist II.
• Provides at the elbow support during and after Epic implementation.
• Receives and resolves issues through service desk tickets.

Requirements

• High School Diploma

This role will work from home as well as attend site visists at Physicain Practices and attend in-person meetings.

• Experience working in a physician practice or similar healthcare environment is preferred