Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Miamisburg  

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care. 
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning. 
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10^th time in 2019.
• In 2020, KH Miamisburg received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
  • Outstanding Patient Experience Award (2017-2019)
  • America’s 100 Best Hospitals for Prostate Surgery Award (2020)
  • Joint Replacement Excellence Award (2020)

This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Provides major project support in addition to moves, adds and changes for hospitals, doctor’s offices, and community health centers according to project schedules. Triages and prioritizes incoming issues according to guest impact, patient safety and project timelines. Adapts to constant changes in the technology environment brought in to support clinical and business initiatives. 

Job Requirements: 

• Associate degree or equivalent combination of education, certification, and experience
• 5+ years of relevant IT (Information Technology) experience required
• Obtain applicable certifications within 2 years of hire, when required.

·  ITIL Certified (Information Technology Infrastructure Library)

·   CompTIA A+ Certification (Computer Technology Industry Association)

·   Additional certifications as required for specific roles

Job Responsibilities:

Serve as a mentor and trainer to the team in a complex supported end user technology.

·        Receive escalated request/incident tickets, analyze and troubleshoot complex problems, and develop creative solutions.

·        Lead in documenting desktop solutions in the department Knowledge Base for reference by team members.

·        Leadership role in project teams in the implementation of application version upgrades, updates, and enhancements. Conduct end-user training, install software, and provide targeted end-user support during deployments.

·        Leadership in creating support structures (procedures, security, etc.) for technologies within assigned area of expertise. Train and orient Desktop Technicians and other team members on these technologies.

·        Assist in improving the configuration and support of end-user networked devices, such as printers, tablets, netbooks, etc.

·        Maintain and administer back-end desktop support systems.

·        Collaborate and assist IS Application and Shared Services teams in the design, configuration, and implementation of new and upgraded technologies.

·        Participate in the on-call schedule to provide desktop support during off hours.

·        Perform the responsibilities of a Desktop Technician as needed.