This position will be responsible for all aspects of customer service. Holds self and others accountable for safety by ensuring appropriate procedures and guidelines are followed. Responsive to coaching and feedback for improvement; demonstrates continued progress by improving competencies, skill development and applying learning. Demonstrates appropriate judgment and thinking skills for situations. Has attended (or reviewed via HealthStream) a minimum of three Town Hall meetings.  Maintains knowledge of complex and changing insurance regulations.  Responds to complaints and initiates action toward problem resolution; maintains files in an organized manner; uses and maintains office equipment allowing for efficient processing of patient information and documents; communicates effectively (verbal and written), composing letters, emails and all correspondence in a clear, concise, and professional manner.  And other duties as assigned.