CSS Tech II - IS Client Support - IS Client Support Services

Job ID: 2025-57172
Job Category: Information Technology
Job Type: Full-Time
Shift: First Shift
Department: 936593 - IS CLIENT SUP SVC
FTE: 80 Hours Per Pay Period/FTE 1.0
Job Code: 113590

Job Details

Support Services|Miamisburg-Centerville|Full Time|Days

Responsibilities & Requirements

Job Requirements:

Associate’s degree or equivalent of education, certification, and experience

• 2 years Customer Service experience required

• 3+ years of relevant IT (Information Technology) experience required

• ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)

• CompTIA + Certifications (A+, Network +, Security +, Server+, etc.)

• HDI Desktop Advanced Support Technician

Job Responsibilities:

Provides prompt support for customer issues, identifying the root cause and developing creative solutions to correct problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.

• Provides dedicated desktop environment support to an assigned location or business area/function (hospitals, Health Centers and remote locations.)

• Triages desktop support incidents: responding to break/fix service requests, identify and resolve workstation issues remotely or by visiting end-user PCs and documenting all resolutions.

• Participates in the deployment of new applications and technologies to workstations and computing devices by becoming subject matter experts and collaborating with vendors and other IS organizations.

• Leads the hardware request process (receive, assess, deliver and install) and support moves, adds, and changes for departments.

• Provides major project support for large department-wide and hospital-wide efforts including new construction projects in sometimes compressed schedules.

• Mentors and trains through on-the-job knowledge transfers.

• Serves as knowledge lead for CSS team.

• Participates in the on-call schedule to provide as-needed support during off-hours.

• Leads in IS related duties as directed and assists with technology refresh, inventory management, system imaging/staging, and materials distribution.

Overview

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Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

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