Support Services|Miamisburg| Full Time|Days

Following the Information Systems Framework, the Systems Administrator I works as part of a collaborative Infrastructure team to configure, manage and support infrastructure platform technologies with a focus on maintaining system integrity and security for business operations as well as implementing system enhancements with the goal of maximizing value for business stakeholders. And performs other duties as assigned.

Job Requirements:

• Associate degree or equivalent combination of education, certification, and experience
• Basic experience and knowledge with the following:
  • Network and server operating systems
  • Server and database administration tasks
  • Network and storage administration and related management utilities
  • Remote access configuration
  • Policy-based management
  • Cloud administration
  • Virtualization
  • Experience working with modern APIs (REST)
  • Scripting and automation (PowerShell)
  • Disaster recovery protocols
  • Serves with humility. Has a seek-first-to-understand mentality. Is a caring servant leader.
  • Seeks wisdom. A self-starter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of a learner.
  • Builds trust. Develops healthy, collaborative relationships.
  Competencies
  • Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers.
  • Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
  • Works with the defined standard processes, systems, and frameworks.
  • Demonstrates flexibility, adaptability, and prioritization skills.

Job Responsibilities:

• Provide prompt support to customer issues, identifying the root cause and participate in developing creative solutions to correct problems.

Document all fixes and communicate the resolution of issues to affected users.
• Implement basic configuration changes and monitor performance to resolve identified problems.
• Working with and learning from senior members of the team on tuning system configurations for optimal performance
• Escalate issues to subject matter expert team members and collaborate with other IS teams to resolve issues as needed.
• Participate in implementing process improvement ideas for supported platforms
• Collaborate closely with IS stakeholders, business stakeholders, architects, and subject matter experts on implementation for upgrades and new technology strategies
• Follows department security policies to maintain user security, backups and data protection, and ensuring high availability and redundancy of systems
• Perform preventative maintenance to ensure that software patches, device drivers, and firmware updates are applied within defined security policy
• Serve as Knowledge Base lead for the Infrastructure team to enable regular documentation review and maintain system support documentation
• Participate in the on-call schedule to provide systems administration support during off hours.
• Identify opportunities to automate repetitive and redundant manual processes and to streamline other processes.
• Educate customers and team members as needed
• Identify self-training opportunities and/or conferences that align with yearly goals

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.