Support Services| Miamisburg|Full Time|Days

Job Responsibilities:

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
• Provide support for assigned applications by maintaining vendor recommended application version. Collaborate with vendor on escalated issues with complex applications
• Leads the team through application upgrades and team specific projects
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Lead the design process and complete the assigned tasks for most complex development and unit/integration testing
• Develop and maintain application support documentation. Educate end-users and team members as needed.
• Champions process improvements and participates in brainstorming sessions. Provides key inputs to product roadmap development and application requirements.
• Mentoring/training through the following methods:
• Conduct pair programming events to train others
• Facilitate knowledge sharing sessions
• Identify self-training opportunities and/or conferences that align with yearly goals

Job Requirements:

• Associate degree or equivalent combination of education, certification, and experience required
• Bachelor’s Degree preferred
• 5 or more years of relevant experience required
• Obtain applicable certifications within 1 year of hire, when required.
• ITIL Certified (Information Technology Infrastructure Library)
• Epic Certification
• CompTIA A+ Certification (Computer Technology Industry Association)
• SQL Certification
• CSD Certification (Certified Scrum Developer)
• OnBase Certification
• RHIT (Registered Health Information Technologist)
• RHIA (Registered Health Information Administrator)
• 3M 360 Systems Administrator
• CAHIMS (Certified Associate in Healthcare Information and Management Systems)

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.