Revenue Cycle | Miamisburg | Full-time | First Shift 

Position Summary

The Manager, Revenue Cycle Training will lead the strategy, coordination, and delivery of training and education services that support Revenue Cycle operations across Patient Access, Hospital Billing, Professional Billing, and related enterprise initiatives. This leader will oversee the Revenue Cycle Training team and ensure that training priorities, curriculum, delivery methods, and stakeholder support align with operational needs, Epic workflow changes, organizational initiatives, and Revenue Cycle performance goals.

The role is responsible for building a disciplined and scalable training function that supports new-hire readiness, role-based education, Epic upgrade adoption, workflow standardization, and training support for Revenue Cycle projects and optimization efforts. The manager will partner closely with Revenue Cycle leaders, operational teams, Information Systems, project teams, and other stakeholders to identify needs, prioritize work, and ensure training interventions are practical, timely, and measurable.

Reporting Relationship

• Reports to: Director, Revenue Cycle Optimization & Training
• Direct reports: Revenue Cycle training staff and other assigned education or enablement resources, as applicable

Primary Areas of Responsibility

1. Revenue Cycle Training Strategy and Leadership

• Lead the Revenue Cycle Training function in alignment with departmental priorities, enterprise needs, and ongoing operational transformation.
• Establish training goals, annual priorities, service expectations, and operating practices for the team.
• Translate Revenue Cycle priorities into a coordinated education plan that balances onboarding, ongoing competency development, project support, and emerging operational needs.
• Maintain awareness of changes in Epic workflows, Revenue Cycle operations, and enterprise initiatives that require education, communication, or adoption support.
• Promote a training model that is structured, scalable, responsive, and grounded in operational impact.

2. Team Management and Staff Development

• Recruit, coach, develop, and manage the Revenue Cycle training staff.
• Provide day-to-day leadership, workload prioritization, performance oversight, and professional development support for the team.
• Clarify team roles, expectations, and accountability across training delivery, content development, curriculum maintenance, and project support.
• Support cross-training and skill development to strengthen coverage across Revenue Cycle domains.
• Foster a culture of collaboration, consistency, continuous improvement, and service to Revenue Cycle partners.

3. Training Delivery, Curriculum, and Standardization

• Oversee Revenue Cycle Epic training for new hires, existing staff, targeted refreshers, and role-specific education needs.
• Ensure the development, maintenance, and standardization of training materials, lesson plans, job aids, tip sheets, and other educational content.
• Guide the use of classroom instruction, virtual learning, self-paced resources, Epic learning tools, and blended delivery approaches, as appropriate.
• Establish standards for curriculum governance, version control, document storage, review cadence, and retirement of outdated content.
• Ensure training materials reflect approved workflows, operational expectations, and current system functionality.

4. Epic Readiness, Project Support, and Adoption Enablement

• Coordinate training readiness for Epic upgrades, workflow changes, system enhancements, automation releases, and other Revenue Cycle initiatives.
• Partner with project teams, product owners, operational leaders, and Information Systems resources to determine training impacts and education plans.
• Ensure the training team is engaged early enough to assess learning needs, develop materials, support communications, and prepare end users for go-live.
• Support broader adoption of approved workflows by aligning education, reinforcement, and post-implementation learning needs.
• Participate in implementation planning where training readiness is a critical dependency for successful rollout.

5. Operational Partnership, Intake, and Prioritization

• Serve as a key liaison between Revenue Cycle Training, operational leaders, project teams, and other stakeholders.
• Establish and manage a clear intake and prioritization process for training requests, balancing urgency, enterprise value, resource capacity, and strategic alignment.
• Help distinguish training needs from operational performance management, workflow redesign, or process ownership issues, while partnering constructively on the appropriate response.
• Coordinate with Revenue Cycle leaders to identify high-value opportunities for training intervention, targeted education, and standardization.
• Maintain visibility into active requests, deliverables, risks, and competing priorities affecting the team.

6. Performance Measurement and Continuous Improvement

• Define and monitor relevant training performance indicators, such as completion, participation, readiness, stakeholder feedback, and targeted adoption outcomes where practical.
• Use operational feedback, observed trends, error patterns, and post-implementation findings to refine training strategy and prioritize future work.
• Partner with Quality Process Improvement, Analytics, and operational leaders where training is one component of a broader performance improvement effort.
• Assess the effectiveness of training processes, content standards, and delivery models and recommend improvements.
• Support continuous improvement in the efficiency, consistency, and impact of the Revenue Cycle Training function.

7. Community Connect and Enterprise Training Support

• Oversee Revenue Cycle Training support related to Community Connect or other enterprise expansion needs, as assigned.
• Ensure training approach, materials, and coordination are appropriately adapted for external or non-standard implementation contexts when applicable.
• Balance enterprise-wide training commitments with ongoing departmental training responsibilities and staffing capacity.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Education, Business, Organizational Development, Health Information Management, or a related field; equivalent relevant experience may be considered.
• Progressive experience in healthcare training, Revenue Cycle operations, Epic education, operational enablement, or a closely related function.
• Experience leading teams, supervising staff, or managing education-related work across multiple priorities.
• Strong understanding of training design, curriculum development, adult learning principles, and structured education delivery.
• Demonstrated ability to translate operational needs, system changes, and workflow expectations into practical training strategies and materials.
• Strong communication, facilitation, stakeholder management, and organizational skills.
• Demonstrated ability to manage multiple priorities, coordinate across teams, and drive work to completion.

Preferred Qualifications

• Experience supporting healthcare Revenue Cycle functions, including one or more of the following: Patient Access, Hospital Billing, Professional Billing, insurance verification, prior authorization, registration, billing, claims, or denials-related workflows.
• Experience with Epic training, Epic operational workflows, or comparable enterprise healthcare technology platforms.
• Experience managing credentialed trainers, principal trainers, instructional designers, or similar education resources.
• Experience supporting enterprise system upgrades, go-lives, automation initiatives, or operational transformation efforts.
• Experience building standardized training governance, intake models, curriculum management practices, or content maintenance frameworks.
• Familiarity with performance improvement methods, root cause analysis, or using operational trends to inform education strategies.

Core Competencies

Role Purpose

The Manager, Revenue Cycle Training will provide the leadership structure needed to sustain a coordinated, enterprise-facing Revenue Cycle Training function. The role will ensure training resources are aligned to organizational priorities, education standards are consistently maintained, and the team is positioned to support onboarding, Epic readiness, workflow adoption, and Revenue Cycle initiatives with discipline and clarity.

This manager will help Revenue Cycle maintain a scalable training model that strengthens workforce readiness, supports operational consistency, and contributes to the successful execution of the Revenue Cycle strategy.

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.