Central Scheduling | Miamisburg | Full-time | First Shift 

Knowledge and Skills Required

• Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training.
• Constantly meets key performance objectives such as quality and productivity standards.
• Supports team with high energy and a positive attitude, even when under pressure.
• Consistently and thoroughly documents all interactions with customer and keeps them up to date with changes.
• Maintains consistent and punctual attendance.
• Adjust quickly to change and balances multiple priorities at once within a fast-paced environment.
• Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution
• Consistently follows all established workflows, scripting, and department greetings.
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment.
• Excels in competence of matter and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area.

Qualifications and Experience

• High School Completion or equivalent
• 1-year KH Scheduling experience
• Epic/EMR 1-year experience
• Medical Terminology
• Computer Literate with strong knowledge of Microsoft Office products
• Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner.
• Excellent written and verbal communication skills
• Ability to multi-task and adapt to change in process
• Exceeds Quality Assurance scores and productivity.
• Ability to perform as a collaborative team member.
• SME with all testing and procedures Central Scheduling can schedule.
• Proficient in all scheduling Service Lines offered in the department
• Crossed trained in Pre-service and Patient Access departments
• Proficient in insurance knowledge and ability to navigate through registration when speaking with patient/office.

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.