Kettering Health Network

PBX Operator - Kettering Med. Center - Resource

5 months ago
Job ID
2017-6179
Job Category
Administrative/Business Support
Job Type
Resource (PRN)
Shift
Varied Shifts
# of Openings
1

Overview

Kettering Health Network is a not-for-profit network of eight hospitals, and over 120 outpatient facilities serving southwest Ohio. Patients have access to high quality maternity care, state-of-the-art cancer fighting technology, Ohio’s leading heart hospital, as well as revolutionary brain and spine surgery. With nearly 12,000 employees and 2,100 physicians, Kettering Health Network is committed to transforming the healthcare experience with world class health services for every stage of life.

Responsibilities & Requirements

The PBX Operator is responsible for:

  • Answer and complete telephone, pager and other communications efficiently adhering to hospital and departmental policies and procedures for six hospital facilities, Kettering Behavioral Health, and KHN affiliates.
  • Assists managers and director with administrative duties as needed.
  • Displays good phone etiquette and answers phone by 3rd ring.
  • Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel with excellent customer service skills. Initiates and follows-through on emergency code procedures and emergency group paging. .
  • Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work week-ends (Friday, Saturday, Sunday).

Job Requirements:

  • High school diploma or equivalent required.

Preferred Qualifications

  • Previous call-center experience or hospital experience strongly preferred.

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