The Administrative Assistant supports patient care and operational reliability by performing a variety of administrative tasks, including scheduling, record management, and customer service, to ensure efficient daily operations in a healthcare setting. This role upholds regulatory compliance and confidentiality standards while facilitating communication among staff, patients, and visitors. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

Required Education:

• High school diploma or equivalent.

Required Work Experience:

• At least 1 year of experience in an administrative support role, or equivalent combination of education and experience.

Required Licenses, Certifications, and Registrations:

• None required.

Skills:

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and electronic health record (EHR) systems
• strong organizational and time management skills
• effective verbal and written communication
• ability to maintain confidentiality and comply with HIPAA
• customer service orientation
• attention to detail
• ability to prioritize and multitask in a fast-paced environment.

Competencies:

• Employee demonstrates proficiency in Outlook.
• Employee demonstrates proficiency in Word
• Employee demonstrates proficiency in Teams
• Employee demonstrates consistent Hand Hygiene practices.

Preferred Education:

• Associate's degree in business administration, healthcare administration, or related field preferred.

Preferred Work Experience:

• Experience in a healthcare setting preferred.

Preferred Licenses, Certifications, and Registrations:

• Certified Medical Administrative Assistant (CMAA) or similar credential preferred.