Kettering Health Network

Scheduler II

2 weeks ago
Job ID
2017-7890
Job Category
Patient Care Support
Job Type
Full-Time
Shift
First Shift
# of Openings
1
Shift Time
Days

Overview

Are you looking to join and engage in a customer service driven opportunity in healthcare that provides a very important and valuable function?

Kettering Health Network is looking for a Scheduler II to serve as a first point of contact for patients looking to schedule medical appointment at one of Kettering Health Network’s patient care facilities.

Responsibilities & Requirements

Scheduler II position duties include, but are not limited to the following:

  • Act as a first point of contact for new and reoccurring patients scheduling various appointments with clinical facilities around the network.
  • Maintain interpersonal relationships with patients visitors, and other office personnel, while assuring confidentiality of patient information
  • Actively participates in process improvement by sharing thoughts and ideas in a constructive manner either orally or written form
  • Keep Manager informed of situations involving discretionary concerns.
  • Using an electronic scheduling system, assist patients and physicians in scheduling appointments to ensure appointments are scheduled as expeditiously as possible.
  • Communicate and coordinate with other work units and other hospital departments to facilitate accurate and complete registrations.

Job Requirements

  • High school or GED diploma required
  • One or more years of medical office experience
  • One year customer service experience

Preferred Qualifications

  • Some college preferred
  • Courses in medical terminology preferred
  • Patient Registration/scheduling experience

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