Kettering Health Network

Regional Administrator - Kettering Physician Network

1 week ago
Job ID
2017-7986
Job Category
Administrative/Business Support
Job Type
Full-Time
Shift
First Shift
# of Openings
1

Overview

Do you want to work with a team of highly engaged healthcare providers where you can make a direct impact on patient care for our community? If so, this Regional Administrator position is for you!

 

Kettering Physician Network employs more than 400 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas. Offering an extensive range of specialties and expertise, our physicians provide comprehensive care at more than 120 locations.

Responsibilities & Requirements

The Regional Administrator is responsible for:

  • Provides leadership and management of practices within various practices located in the greater Dayton area.
  • In collaboration with the practice manager, ensures a smooth and efficient operation of the practices which includes, but is not limited to hire and train staff, work with physicians, monitor and control costs, and oversee practice productivity. 
  • Works with the director to develop goals, objectives, and opportunities for practice improvement.
  • May manage multiple practice managers.
  • Keeps medical records confidential, releasing information on according to policy, and in accordance with HIPAA.
  • Responsible for oversight of staff-to-physician ratios and adjusting staff schedules accordingly, showing willingness to assume duties of other office staff when absences occur.
  • Collaborates with physician and staff to maintain sound customer relationships and positive patient experiences.
  • Resolves patient complaints and issues.
  • Routinely evaluates work process, customer service issues, and
  • Job functions according to Lean principles to ensure continuous improvement.
  • Ensures accurate records for time off, tardiness, absences, etc. are tracked.
  • Develops budget for practice in collaboration with practice manager.
  • Acts as point of contact for practice compliance with all regulatory
  • Agencies, i.e. OSHA, Board of Pharmacy, etc.
  • Ensures staff evaluations are completed and submitted within the prescribed time limit.
  • Prioritizes recommendations on office properties that are in need of repair in collaboration with operations director.
  • Ensures all assigns practices have met deadlines for annual requirements such as Annual Basic Safety Education, Corporate Integrity Education, TB testing and flu shots.
  • Holds practice manager accountable for policies regarding onsite business including front desk procedures, necessary bookkeeping, patient billing, collections and insurance.
  • Attends monthly staff meetings in support of operations and other KPN initiatives.
  • Provides direction on office expenditures including, but not limited to, petty cash, ordering office and clinical supplies, etc.
  • Provides direction on charge entry posting.
  • Approves invoices in a timely manner.
  • Analyzes data on referral capture/market and works in collaboration with Operations and Network Development to recommend and develop market strategies.
  • Oversees cash collections according to targets on cash collections.
  • Develops processes to meet/exceed budget.
  • Develops and retains employees.
  • Responsible for oversight of timely practice charge capture and works in collaboration with Team Leader and representatives of the Central Billing Office (CBO).
  • Assists with Onboarding new providers to assigned region.

Job Requirements:

  • Bachelor’s degree or equivalent experience required.
  • Three to five years’ experience in medical office environment required.
  • Prefer a minimum of 3 years of supervision of staff.
  • Thorough knowledge of medical office operations to include interpretation and supervision of business policies of practice.
  • Strong understanding of front scheduling procedures, patient, and flow procedures, registration, billing and coding.
  • Must be knowledgeable of computer systems – EMR or practice management system
  • Effective time management and leadership skills.
  • Strong organizational and communication skills with the ability to present concepts, interact with a variety of persons.
  • Must be empathetic, courteous and professional at all times in interactions with patients, visitors, employees and medical staff and senior management.
  • Ability to implement new processes, policies and principles to solve every day problems and deal with a variety of situations.

Preferred Qualifications

  • Master’s degree preferred.
  • Knowledge of Lean principles preferred.

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