Kettering Health Network

NW Patient Acct CS Rep - Full TIme - Days - Admin Support Build.

1 week ago(12/6/2017 6:04 PM)
Job ID
Job Category
Patient Financial Services
Job Type
First Shift
# of Openings
Shift Time


Are you looking to join and engage in a customer service orientated role in the healthcare industry?

Kettering Health Network is looking for a Patient Accounts Customer Service Rep to join the Patient Finance Department and engage in providing patients and other customers with expert guidance while navigating the billing processes

Responsibilities & Requirements

Position duties include, but are not limited to the following:

  • Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
  • This position requires working with patients and other callers in response to both hospital and physician billing questions
  • The position also requires a working knowledge of all insurance payers to answer patient questions
  • This position also requires a high level knowledge of the types of hospital and professional services
  • Strong understanding about how denials impact the service related to the patient’s benefit/coverage plan.
  • Performs other duties as assigned

Job Requirements

  • High school Diploma
  • 3 years Previous experience in hospital or physician
  • Previous experience in patient accounting, medical billing, & medical terminology

Preferred Qualifications

  • Associate’s degree


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